Refund Policy

At Pellisoma, your satisfaction is our priority. However, due to hygiene concerns and the nature of skincare products, we follow a strict refund policy.

Eligibility for Returns/Refunds

  • Products must be unused, unopened, and returned in original condition.

  • Return request must be initiated within 7 days of delivery.

Non-Refundable Items

  • Opened or used products

  • Items purchased during sale or promotions

How to Request a Refund

  • Email us at pellisoma@gmail.com with your order number and reason for return

  • Once approved, refund will be processed to the original payment method within 7–10 business days

Return Shipping

  • Return shipping costs are to be borne by the customer unless the product was received damaged or incorrect.